Now let’s say our user needs assistance concerning some issue that’s causing problems with her computer. Requesting assistance from the Windows Intune administrator by using Microsoft Easy Assist.įigure 2: The Windows Intune Center lets the user initiate certain tasks.įor example, clicking “Start Windows Intune Endpoint Protection to scan your computer for malicious software” in the Windows Intune Center causes the Windows Intune Endpoint Protection program to be displayed (see next figure). The user can then click Scan Now to launch an immediate scan for malware on her computer if desired.įigure 3: For example, the user can manually initiate a malware scan on her computer.Scanning for malicious software on their machine using Windows Intune Endpoint Protection.Checking for software updates and/or pending software deployments that have been approved by the Windows Intune administrator.This series of articles is based upon a prerelease version of Windows Intune and the final released version may include additional features not included in this version.Īs shown in the figure below, the desktop of each PC managed by Windows Intune has a shortcut named Windows Intune Center:įigure 1: The desktop of a PC managed by Windows Intune.ĭouble-clicking on this shortcut opens the Windows Intune Center, which the user can use to perform several tasks including: This present article explains how the Windows Intune administrator can use Microsoft Easy Assist to remotely assist users who are having problems with their PCs. The previous articles in this series have examined the System Overview, Computers, Updates, Endpoint Protection and Alerts workspaces of the Windows Intune admin console and showed how to perform various PC management tasks using these workspaces. Managing PCs using Windows Intune (Part 7) – Licenses Policies Reporting.Managing PCs using Windows Intune (Part 6) – Deploy Software.Managing PCs using Windows Intune (Part 4) – Managing Endpoint Protection and Alerts. ![]() Managing PCs using Windows Intune (Part 3) – Managing Computers and Updates.Managing PCs using Windows Intune (Part 2) – Preparing Your Environment.Managing PCs using Windows Intune (Part 1) – Introduction. ![]() NOTE the preview deployment is under going with a general availability expected by early 2022.If you would like to read the other parts of this article series please go to:
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